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Dear Consumers
Thank you for contacting Korea Consumer Agency,
Please be noted that all of KCA’s services are being provided in Korean and English only.
In case your citizenship is Vietnam, Thailand, Singapore, the United States, Canada, Mexico, Hong Kong, Japan or the United Kingdom, you may file your complaints with the consumer protection agency in your home country where KCA has the business partnership under the MOU scheme.
Otherwise, you may forward your complaints to KCA’s Cross Border Transaction Consumer Portal directly at http://crossborder.kca.go.kr/home/main.do.
If you have a Korean national representative, you may also file your complaints via KCA’s homepage.
IF YOU NEED TO TALK ON THE PHONE
- CALL NUMBER : 043-880-5400 (Calling party pay)
- OPERATING HOURS: WEEKDAY 09:00~18:00 (LUNCH BREAK 12:00~13:00)
- LANGUAGE AVAILABLE : KOREAN, ENGLISH, VIETNAMESE, THAI, MONGOLIAN LANGUAGE, INDONESIAN, MALAY, FRENCH, BANGLADESH LANGUAGE, PAKISTANI LANGUAGE, RUSSIAN, NEPALESE LANGUAGE, CAMBODIAN LANGUAGE, MIYANMAR LANGUAGE, GERMAN, SPANISH, FILIPINO, ARABIC, SINHALESE, JAPANESE, CHINESE)
【List of the consumer protection agency in the MOU partnership countries】
Vietnam : http://www.vcca.gov.vn/
Thailand: http://www.ocpb.go.th/
Singapore: https://www.case.org.sg/
U.S., Canada, Mexico: https://www.bbb.org/en/us
Hong Kong: https://www.consumer.org.hk/
Japan: http://www.kokusen.go.jp/
U.K.: https://www.tradingstandards.uk/